Help Desk Services

GEARS has a complete facility of professionals to handle new systems, upgrades on existing systems, diagnostics and repair of computing systems of all brands, running all operating systems. We offer service contracts including maintenance and support of networking systems, networked storage and software.

GEARS provides and maintains a technical assistance support group to provide customers with real-time hardware and software solution responses. GEARS’s integrated help desk services include but are not limited to: problem determination, incident logging, customer follow-up, and on-site technician dispatch. Product support services for the entire suite of our customers products, systems and applications include but are not limited to installation, configuration, resolution of general hardware conflicts, and remote user network access and troubleshooting.